AI Policy

Last Updated: January 2026

Overview

Productapp uses artificial intelligence (AI) features to enhance your experience with software discovery, spend analysis, and portfolio management. This policy explains how we use AI and your responsibilities when using AI-powered features.

AI Features in Productapp

Our AI Assistant helps you with:

  • Software Discovery: Finding and evaluating software solutions
  • Spend Analysis: Understanding your software costs and optimization opportunities
  • Compliance Insights: Tracking compliance requirements and certifications
  • General Queries: Answering questions about your software portfolio

Important Disclaimers

⚠️ Uses AI. Verify Results.

AI-generated content may contain errors or inaccuracies. Always verify important information before making business decisions.

Limitations

  1. Not Financial Advice: AI-generated spend insights are informational only and should not be considered financial advice.

  2. Not Legal Advice: Compliance information is for general guidance. Consult qualified professionals for legal compliance matters.

  3. Data Currency: AI responses are based on the data in your organization at the time of the query. Information may become outdated.

  4. Accuracy: While we strive for accuracy, AI may occasionally provide incorrect or incomplete information.

Your Responsibilities

When using AI features, you agree to:

  • Verify critical information independently
  • Not rely solely on AI for important business decisions
  • Report any apparent errors or issues
  • Use AI features in compliance with applicable laws

Data Usage

  • AI features process your organization's data to provide relevant responses
  • We do not share your data with third parties for AI training
  • Conversations are stored to maintain chat history and improve service
  • See our Privacy Policy for complete data handling details

Usage Limits

AI features are subject to usage limits based on your subscription plan:

PlanMonthly AI Requests
Free5 requests
Basic20 requests
Pro20 requests
EnterpriseCustom

Model Information

We use industry-leading AI models from OpenAI to power our AI Assistant. Models are selected to balance capability and cost-effectiveness.

Updates to This Policy

We may update this policy as our AI features evolve. We will notify users of significant changes.

Contact

Questions about our AI features? Contact us at Email available in browser.